{"id":15096,"date":"2020-02-04T09:53:30","date_gmt":"2020-02-04T08:53:30","guid":{"rendered":"https:\/\/www.alfaforni.com\/ticket\/"},"modified":"2024-04-30T15:46:05","modified_gmt":"2024-04-30T13:46:05","slug":"ticket","status":"publish","type":"page","link":"https:\/\/www.alfaforni.com\/fr\/ticket\/","title":{"rendered":"Ticket-step1"},"content":{"rendered":"

\"\"<\/a><\/span><\/div><\/div><\/div><\/div><\/div>

BIENVENUE DANS LE SERVICE D\u2019ASSISTANCE<\/h2>\n<\/div>

Nous vous rappelons que pour ouvrir un ticket, il est n\u00e9cessaire de nous fournir quelques informations:<\/b><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i>

Num\u00e9ro de s\u00e9rie
<\/strong><\/h3>\n

Le num\u00e9ro de s\u00e9rie est indiqu\u00e9 sur l\u2019\u00e9tiquette qui se trouve normalement au dos du produit.<\/p>\n

Les fours r\u00e9fractaires n\u2019ont pas besoin de num\u00e9ro de s\u00e9rie.<\/strong><\/p>\n<\/div><\/div><\/div>

<\/i>

Type de produit
<\/strong><\/h3>\n

Il vous est demand\u00e9 de nous communiquer le type et la version du produit pour lequel vous contactez notre service. Ces donn\u00e9es sont \u00e9galement indiqu\u00e9es sur l\u2019\u00e9tiquette.<\/p>\n<\/div><\/div><\/div>

<\/i>

Installation du four \u00e0 gaz
<\/strong><\/h3>\n

Si le probl\u00e8me est li\u00e9 au branchement du gaz, il est n\u00e9cessaire de nous transmettre des informations sur la pression et le d\u00e9bit du d\u00e9tendeur et sur les caract\u00e9ristiques de la bouteille de GPL.<\/p>\n<\/div><\/div><\/div>

<\/i>

Photos et vid\u00e9os
<\/strong><\/h3>\n

N\u2019h\u00e9sitez pas \u00e0 joindre des photos ou des vid\u00e9os pour mieux d\u00e9crire le probl\u00e8me rencontr\u00e9.<\/p>\n

En cas de panne d\u2019installation du four \u00e0 gaz, il est indispensable de nous envoyer une vid\u00e9o explicative.<\/strong><\/p>\n<\/div><\/div><\/div>

<\/i>

Garantie
<\/strong><\/h3>\n

Pour b\u00e9n\u00e9ficier de la garantie, vous devez fournir la photo d\u2019un justificatif d\u2019achat.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i>OUVRIR UN NOUVEAU TICKET<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":12615,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15096","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.alfaforni.com\/fr\/wp-json\/wp\/v2\/pages\/15096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alfaforni.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.alfaforni.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.alfaforni.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alfaforni.com\/fr\/wp-json\/wp\/v2\/comments?post=15096"}],"version-history":[{"count":2,"href":"https:\/\/www.alfaforni.com\/fr\/wp-json\/wp\/v2\/pages\/15096\/revisions"}],"predecessor-version":[{"id":60915,"href":"https:\/\/www.alfaforni.com\/fr\/wp-json\/wp\/v2\/pages\/15096\/revisions\/60915"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.alfaforni.com\/fr\/wp-json\/wp\/v2\/media\/12615"}],"wp:attachment":[{"href":"https:\/\/www.alfaforni.com\/fr\/wp-json\/wp\/v2\/media?parent=15096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}